What items can I donate?
We gladly accept donations of a wide variety of items, including:
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Clothing for adults and children
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Toys and books
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Homeware such as cutlery and crockery
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Knick-knacks and decorative items
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Bicycles, surfboards, and sports equipment
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DIY tools and supplies
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Arts and crafts materials
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Accessories and pet items
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All types of furniture​
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If you're unsure about a specific item, feel free to contact us!
What items can't I donate?
We’re grateful for your generosity, but there are a few items we’re unable to accept:
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Electrical items of any kind
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Broken or damaged items
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Sofa's without the fire safety label
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Stained or heavily worn sofas and clothing
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Anything that is not in clean, reusable condition
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If you're not sure whether an item is suitable, please get in touch—we’re happy to help!
How do I donate items?
Donations can be dropped off at our yard between 9:00 AM and 3:00 PM, seven days a week.
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For larger items, we offer a collection service on Wednesdays and Thursdays, subject to availability. Please note that collections are reserved for items of significant value or volume, and all items must be in clean, resaleable condition.
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Our team reserves the right to decline collection if items do not meet our quality standards upon arrival. To avoid any inconvenience, please review our list of accepted and non-accepted items before requesting a collection.
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If you have any questions or would like to schedule a collection, feel free to contact us.
Can I volunteer at R.I.O?
Absolutely!
We’re always looking for passionate, like-minded individuals to join our team at Rio. Whether you have a few hours a week or more time to give, your support can make a real difference.
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To find out more or to arrange a time to volunteer, please get in touch with us - we’d love to hear from you!
Where can I park?
We have parking spaces available in the Old Station Yard car park, just a short walk from R.I.O. This car park also has two electric vehicle charging points if you need them.
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You’re also welcome to use the main town car park at Canaan Way, Fairmile Lane, Ottery St Mary. Parking here is a great option if you’d like to have a wander around Ottery St Mary, with its lovely independent shops, cafés, and local spots such as The Tumbling Weir, a popular riverside walk.
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Just a small note — the parking spaces in front of the funeral directors next to us are reserved for their staff and clients, so we kindly ask that visitors don’t park there. Thank you so much for understanding