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Privacy Policy

Last updated: 04.11.25

This Privacy Policy explains how we collect, use, and protect your personal information.
We are committed to protecting your privacy and ensuring your personal data is handled safely and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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Who We Are

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Recycling in Ottery is a registered charity in England and Wales (Charity Number: 199690).
Our mission is to promote community recycling and sustainability in and around Ottery St Mary.

You can contact us about this policy at:
Email: Recycling-in-Ottery@outlook.com

Address: Recycling in Ottery, Old Station Yard, Exeter Road, Ottery Saint Mary, EX11 1RE

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The Information We Collect

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We may collect and process the following types of information:

  • Personal details such as your name, email address, phone number, and postal address (e.g., if you contact us, make a donation, or sign up to volunteer).

  • Donation information, including transaction details (we do not store your full payment card details).

  • Website usage data, such as IP addresses and browsing behaviour, through cookies or analytics tools.

  • Communication preferences if you subscribe to newsletters or updates.

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How We Use Your Information

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We use your information to:

  • Process and acknowledge donations.

  • Respond to your queries, messages, or volunteering interest.

  • Send you updates or newsletters (only if you’ve opted in).

  • Manage event participation or volunteering activities.

  • Improve our website and communication.

We only use your personal data when we have a lawful basis to do so — such as your consent, contractual need, or our legitimate charitable interests.

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Sharing Your Information

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We will never sell your data.
We may share limited information with:

  • Trusted service providers who help us operate our website or process donations (e.g., payment processors).

  • Regulators, if required by law (e.g., the Charity Commission or HMRC).

Any third parties we use are required to keep your data safe and use it only for the purposes we instruct.

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How We Protect Your Data

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We use appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.
Your data is stored securely, and access is limited to those who need it for legitimate charitable purposes.

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How Long We Keep Your Data

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We only keep your personal data for as long as necessary to fulfil the purposes for which it was collected — for example, to meet legal or financial record-keeping requirements.

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Your Rights

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You have the following rights over your personal data:

  • To access a copy of the information we hold about you.

  • To correct or update inaccurate information.

  • To request deletion of your data (where legally possible).

  • To withdraw consent to marketing communications at any time.

To exercise your rights, contact us at [insert email address].
If you are unhappy with how we handle your data, you can complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

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Cookies

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Our website may use cookies to improve your browsing experience.
You can control or disable cookies through your browser settings. 

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Updates to This Policy

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We may update this Privacy Policy occasionally. Any updates will appear on this page with a new “last updated” date.

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